Integrating Birdeye with CDK Global
CDK Global is a dealership management software used for automotive, heavy truck, agriculture, construction, powersports, marine and RV dealerships. Integrating CDK Global with Birdeye will automate the process of sending out review requests to customers on a daily basis.
Once CDK Global is integrated with Birdeye, Birdeye will pull customer information from CDK Global from the sales and service files. Birdeye collects the first name, last name, email address and phone number of your customers and automatically sends them review requests based on the preferences set within the Birdeye account.
Birdeye allows you to fetch data from your CRM using some predefined triggers. You can choose any combination from the list of available triggers and inform the support team about your selection. Here are the supported triggers for CDK Global:
| Trigger Name | Trigger Description |
| Cdk FISales Closed Extract Trigger Service | This trigger is used to fetch recently closed sales data. |
| Cdk ServiceRO Details Closed Extract Trigger Service | This trigger is used to fetch recently Closed Repair Order data. |
Request for the Integration with CDK Global
To initiate this integration, ask the business to fill this form and send it to: support@birdeye.com.
Once the business approves and signs the agreement, you will receive an email from CDK Global with the Dealer ID for that business.
For any further assistance, reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or send an email to - support@birdeye.com. After the initial integration is set up by the Birdeye technical support team, you can log in to your Birdeye account to complete the integration process.
Registration Portal:
https://portal.dealersuite.com/eStore/faces/pages/customer/index_3PA.jsp?store=BIRDEYE