Integrating Birdeye with Olo
Olo is a digital ordering and delivery platform for restaurants. It provides online ordering, payments, and delivery services to help restaurants increase revenue, reduce costs, and enhance customer experiences. Olo's platform integrates with a variety of restaurant technologies, including point-of-sale systems, loyalty programs, and third-party delivery services. Olo is used by many popular restaurant chains in the United States, including Five Guys, Shake Shack, and Wingstop, among others.
Birdeye can seamlessly integrate with your Olo account and automatically send review solicitations to your patients. Integrating Olo with Birdeye will automate the process of sending out review requests to patients daily.
Birdeye allows you to fetch data from your CRM using a predefined trigger. Here is the supported trigger for Olo:
Trigger Display Name |
Trigger Description |
Olo Closed Orders Trigger |
This trigger is used to fetch customer data based on closed orders. |
Olo Order Placed Trigger |
This trigger is used to fetch customer data whenever an order is placed. |
Olo Cancelled Orders Trigger |
This trigger is used to fetch customer data based on cancelled orders. |
Olo Customer Arrived Trigger |
This trigger is used to fetch customer data based on customer arrival events. |
| Listing Sync Trigger | This trigger is used to sync business listing details from CRM to Birdeye. |
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. After the Birdeye technical support team sets up the initial integration, you can log in to your Birdeye account to complete the integration process.
STEPS TO SUBSCRIBE TO THE WEBHOOKS:
To subscribe to the webhooks, refer to the documentation provided by Olo.
For Listing Sync Trigger, opt for Menu Events.
In Menu Events, choose Vendor Menu Export Complete and Menu Item Availability Changed events.
For Other Check-in Trigger, opt for Order Events.
In Order Events, choose Order Closed, Order Cancelled, Order Placed, and Customer Arrived events.
Once the secret key is generated, share it with the Birdeye support team to complete the integration.