Integrating Birdeye with Tekion
Tekion is an automotive Retail Cloud CRM that tracks the lifetime value of each customer's entire household. This provides actionable data for prioritizing tasks, invaluable insight into CSI trends, and an overall better understanding of holistic customer relationships across your group, a retail location, or by the department in a location. Integrating Tekion with Birdeye will automate the process of sending out review requests to customers on a daily basis.
Birdeye can seamlessly integrate with your Tekion account and automatically send review solicitations to your customers. Integrating Tekion with Birdeye will automate the process of sending out review requests to customers.
Birdeye allows you to fetch data from your CRM using some predefined triggers. Here is the supported trigger for Tekion:
Trigger Display Name |
Trigger Description |
| Tekion Car Sold Trigger |
This trigger is used to fetch the data based on the car-sold deals. |
Tekion Car Service Done Trigger |
This trigger is used to fetch the data based on the car service completed deals. |
Tekion Parts Sold Trigger |
This trigger is used to fetch the data based on the parts sold deals. |
Tekion Appointments Upsert Trigger |
This trigger is used to fetch appointments from Tekion. |
BirdEye Lead Trigger |
This trigger is used to push lead details from Birdeye onto CRM. |
Contact Sync Trigger |
Contact Sync trigger is used to sync all contacts created on a daily basis from CRM to Birdeye. |
Appointment Writeback |
This trigger is used to cancel appointments. It's required for reminders. |
To set up the initial part of the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com. After the initial integration is set up by the Birdeye technical support team, you can log in to your Birdeye account to complete the integration process.