Using Birdeye’s mobile app, businesses can keep in touch with their existing as well as prospective customers. Businesses can reach out to customers, promote their business, answer customer questions, and do much more on the go with the mobile app.

 CREATING A NEW MESSAGE

To create a new message using the mobile app, tap on the ‘Inbox’ icon at the bottom. On the ‘Inbox’ screen, tap on the ‘Compose’ icon on the top panel.

Enter the name or phone number of the contact under 'SEND TO'. If the contact already exists within your account, you will be able to view it on the suggestion list. If it does not, add the contact details to your account by tapping on the 'New Contact' button.

USING TEMPLATES IN MESSAGES

Birdeye allows businesses to use existing text templates to communicate faster and efficiently. All the existing templates available within your account will be visible once you tap on the 'Templates' button. 

USING ATTACHMENTS IN MESSAGES 

To add an attachment to your text message, tap on the 'Camera' icon. You can either capture a picture or attach an image (PNG, JPEG, JPG, GIF) or a PDF file to your message. If the attachment is successful, you will be able to view the thumbnail on the screen.

After the message is sent, it will appear in the conversation window.