Once the Facebook page(s) and Instagram accounts are integrated within Birdeye with all the permissions, the Facebook/Instagram messages should be visible in Birdeye's Inbox.

In case the Facebook/Instagram page is receiving new messages, but these Facebook messages are not coming into the Birdeye Inbox, you need to follow the below troubleshooting steps to resolve it.

• Go to the Facebook page and click on Facebook Page Settings.
• Under Page Settings, click on 'New Pages Experience.'
• On the next page, click on 'Advanced Messaging.'
• Under the 'Handover protocol', configure the 'Messenger receiver' and 'Instagram receiver' as Reviews App.

This will resolve the issue, and the messages will receive under Birdeye Inbox.