'Featured reviews' within Birdeye are noteworthy reviews that you would like to showcase to your prospective customers. As a business owner, you can mark reviews as 'Featured' within the 'Reviews' tab. Once marked as 'Featured,' the reviews are displayed in the default view on your business review profile.

MARKING FEATURED REVIEW

To mark a review as 'Featured,' click on the 'Reviews' tab on the left navigation rail. On the next page, scroll through reviews that you wish to feature on your business profile. Click on the 'Actions' drop-down menu next to the selected review.

From the drop-down menu's option, use the toggle button to 'Feature on profile.' The action will show you a success notification at the top as well.

Similarly, to not feature a review on your Birdeye profile, click on the 'Actions' button for the selected review, and from the drop-down menu use the toggle button to unselect the 'Feature on profile’ option. The action will show you a success notification at the top as well.

THE APPEARANCE OF THE FEATURED REVIEW

The Birdeye review profile displays featured reviews by default. Users, however, can sort reviews on the review profile and check for the latest, oldest, reviews with the highest and lowest ratings on the review profile using the 'Sort by' drop-down.