How do I embed the 'Webchat' widget on my business website?
Effective customer interaction is the key to building successful businesses. Customers often fail to access quality support and leave bad reviews, which affects the overall reputation. With one-to-one interaction, businesses can cater to varied customer needs and maintain an unmatchable online reputation.
Birdeye Webchat allows businesses to interact with their website visitors from within Birdeye Dashboard. To enable Webchat, businesses need to embed a code on their website.
To generate Webchat widget code, follow these steps:
- On the Birdeye Dashboard, click on “Settings.”
- Navigate to the “Inbox” section, and click on "Webchat''.
- Under the “Install” tab, click on “Copy Code” to copy the code.
- To email code to your webmaster, click on “Email Code.”
- To enter multiple email ids, separate ids using commas.
- Update Subject and Body of email and click on “Send Email.”
HANDY TIP
To copy the Webchat widget code on a multi-location account, hover over the location's widget and click on the corresponding 'Copy webchat code' button.
EMBEDDING THE CODE ON BUSINESS WEBSITE
Follow these steps to embed the code on your business website:
- Log into your website editor and edit your site’s HTML Code.
- Look for the body tags (<body> and </body>) in your HTML
- Paste the copied code between the body tags (either right after the <body> tag or right before the </body> tag)
- 'Save and Publish' your changes
- Refresh your website and the 'Webchat' widget will be seen on the website.
NOTE
If your website is being managed by a third-party administrator, connect with them to get the code embedded. All you need to send them is the embed code and a link to this article for instructions.
EMAIL ONLY WEBCHAT
Birdeye has introduced email only Webchat option for businesses. Your customers and prospects can now seamlessly get in touch with you for orders and queries without the need to enter their mobile numbers. Customers can provide their email address through webchat and business owners will receive the information in the Inbox, without any conversation being blocked.
NOTE
Businesses will still retain texting numbers for their locations.
IMPORTANT
To set up email only Webchat feature, businesses need to contact their ‘Account Manager.’
BENEFITS:
- Engage your website visitors
- Convert your prospects into customers
- Conveniently respond to your customers
MOBILE APP
All the best Birdeye features are available on the go. Send review requests, respond to customer questions, and convert leads across channels — all from the palm of your hand. Download the Birdeye app from the App Store (iOS devices) or Google Play Store (Android devices) or by scanning the QR code below.
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