Integrating Birdeye with DealerSocket iDMS
DealerSocket iDMS is a dealership management software used by auto dealerships. It offers features such as configurable workflows, smart automation, inventory management, collection queues, and integrated third-party processing. Integrating DealerSocket iDMS with Birdeye will automate the process of sending out review requests to customers on a daily basis.
Once DealerSocket iDMS is integrated with Birdeye, Birdeye will pull customer information from DealerSocket iDMS sales and service files. Birdeye collects the first name, last name, email address and phone number of your customers securely and automatically sends them review requests based on the preferences set within the Birdeye account.
Birdeye allows you to fetch data from your iDMS using some predefined triggers. You can choose any combination from the list of available triggers and inform the support team about your selection. Here are the supported triggers for DealerSocket iDMS:
| Trigger name | Trigger Description |
| DealerSocket DMS Service Trigger | This trigger is used to fetch customer data based on service files received at the Birdeye SFTP site. |
| DealerSocket DMS Sales Trigger | This trigger is used to fetch customer data based on sales files received at the Birdeye SFTP site. |
To set up the initial part of the integration with BirdEye, reach out to the BirdEye technical support team @ 1-800-561-3357 Ext. 3 or email them at - support@birdeye.com with this form duly filled. Once the integration request is received, BirdEye will reach out to DealerSocket on your behalf to start the integration process.
NOTE:
For BirdEye to successfully complete the integration setup, you will have to notify BirdEye support after you have signed the agreements received from DealerSocket.