How do I embed 'Webchat' widget on my Shopify website?
After you customize the Birdeye's Webchat widget and install on your business website, you can respond to your website visitors via Birdeye Inbox using your web or mobile devices.
This article walks you through the steps involved in embedding the Webchat widget on your Shopify website.
Log in to your Birdeye account and copy the Webchat widget code for your business website. To find the Webchat widget code within your Birdeye account, read the help center article: How do I embed the 'Webchat' widget on my business website?
Log in to your 'Shopify' account and click on the 'Themes' button under the 'Online Store' section.
On the 'Themes' window, click on the 'Actions' button and select the 'Edit code' option.
NOTE:
Before making any changes, make sure that you create a backup copy of the current theme. This allows you revert to the previous theme if you want to do it later.
You can also expand the code editor by clicking on the 'Expand' icon on the top right corner.
Now, select the 'theme.liquid' file under the 'Layout' section.
Then, paste the Webchat widget code on the new screen and close the '</body>' tag.
Click on the 'Save' button on the top right to save the settings.
The widget will now show up at the bottom corner of each page on your website. If you want to revert any changes to a file after saving the settings, open the file and click on the 'Older Versions' button. You can view a drop-down menu that shows the date and time for each version you have saved. Select the version that you want to revert to, and click on the 'Save' button.