Birdeye enables you to maintain accurate business listings for all locations across 50+ sites to ensure you’re found easily by your customers. Optimize listings for Google, Facebook, and Bing based on their specific requirements and rank higher on search results.

Once you optimize your profile, the information will be automatically shared across the listings, making it easier for your customers to find you.

Customize Business Listings

When you open a location, you will be able to customize different fields including the core business information, additional information, media, GMB, Facebook, Bing, Birdeye, other third-party listings, and more. You can also view the last updated location details, switch between locations, and import GMB information.

To switch between the locations, click the location name and select the location you want.

You will also have the ability to import business information from your GMB listing using the ‘Import GMB information’ button on the top right.

Business Information

This section lets you update your business name, address, Google map location, service areas, phone number, official email address, and website. To edit the information, click on the ‘Pencil’ icon on the top.

On the new screen, you will be able to update the information.

Here is how your business information is shared across your listings:

HANDY TIPS

1. Make sure that your service areas are explicitly mentioned under ‘Address’
2. Your location should clearly appear on Google Maps. If there is an error in the ZIP code or any other information, the marker may appear inaccurately on Google Maps.
3. Do not use unnecessary capitalization or special characters in the name

Hours of Operation

This section allows you to add more information about your business. You will be able to update the year of establishment, time zone, language, payment details, working hours, business status, and more. NOTE: A part of this information, such as ‘Business hours’ and ‘Status,’ will also appear on your Google My Business listing.

Here are different fields you can update on your business profile:

Additional Information

COVID-19 UPDATES

This section allows you to post your business updates pertaining to the Covid-19 pandemic on your GMB listing. To post an update, click on the ‘Pencil’ icon. This information will be shared on GMB listings only. Post descriptions will be shared on Facebook as well.

Then enter the post description, Covid-19 page link, and the virtual assistance/care page link.

This post will now appear on your GBP listing.

Media Gallery 

This section allows you to update the profile photo(now logo), cover photo, and other photo and videos gallery. To update the images, follow the below guidelines:

Post-clicking the ‘pencil’ icon, go to the ‘three dots,’ click ‘Edit,’ ‘Change,’ and ‘Delete’ to edit, change, and delete the logo, cover photo, photos, and videos. 

Click on ‘Upload media’ to upload more photos and videos. You can also play the video by clicking on the ‘Play’ button on the video tile.

After you are done updating, click ‘Save’ to save the changes.

Google Business Profile Details (GBP)

This section allows you to showcase important business information, including a ‘Google team photo,’ ‘Google description,’ and more on your Google Business Profile. Here are the important fields you can showcase on Google:

Use Generative AI Capabilities to Craft SEO-friendly Business Descriptions

In the Google description section, click the ‘AI’ button to generate an SEO-friendly description. This description takes into account important business information, such as your business category, products, services, and keywords. 

If you’re unhappy with the generated description, click ‘Regenerate’ to view another version of the business description.

Click on ‘Insert’ in the side drawer to insert the description of your choice amongst the generated descriptions. 

You can edit the generated description to your liking in the description text box or click ‘Regenerate’ to view another version of the business description.

Click on ‘Save’ to save the changes. 

Likewise, generate descriptions for Facebook, Bing, and Birdeye listings.

Apple Listing

This section allows you to select a business category, phone number, and other Apple-specific details in the Birdeye profile you want to exhibit on Apple. 

You can choose one main category and several additional categories to showcase your business. You can pick the specific type and subtype for ‘Location attributes,’ and you can also provide the ‘Destination and App Store URL’ along with the associated action.
Click on ‘Save’ to save the changes. 

Facebook Listing

This section allows you to select a business category, phone number, and description you want to show on Facebook.

Bing Listing

This section allows you to select a business category, phone number, and description you want to exhibit on Bing. You will be able to select one primary and multiple other categories to represent your business.

Birdeye Listing

This section allows you to customize the appearance of your Birdeye listing. To learn more about Birdeye Listing, refer to our support article - How to setup Birdeye listing?

OTHER THIRD-PARTY LISTINGS

This section allows you to select primary and other categories needed to fix the third-party listings. The information added in this section will appear on the third-party listings.

Social Profiles

This section allows you to add your social profile URLs to your Birdeye review profile. You will be able to add your profile URLs from Google, Facebook, Instagram, Twitter, and more.

Internal Use

The information entered in this section is for internal use only. It will not be shared on any public profile. You can enter a nickname for the listing and link your GBP, Facebook, and X (formerly Twitter) profile pages.