LiveDDM is a practice management solution (PMS) used by dentists to manage medical billing, appointment scheduling, charting and more. Integrating Birdeye with LiveDDM will automate the process of sending out review requests to patients on a daily basis.

Once LiveDDM is integrated with Birdeye, Birdeye pulls patient information from LiveDDM once daily for the appointments completed on the previous day.

Birdeye allows you to fetch data from your PMS using a predefined trigger. Here is the supported trigger for LiveDDM: 

To set up the integration with Birdeye, please reach out to the Birdeye technical support team @ 1-800-561-3357  Ext. 3 or email them at - support@birdeye.com. Birdeye technical support team will successfully set up the integration with LiveDDM through BE Connector.

What is BE Connector?

The BE Connector application is a native Windows application for all businesses. The BE Connector application helps integrate the PMS and Birdeye system. This helps you automate the process of sending review requests to your customers after they complete an appointment.

The installation and setup process is driven by an intuitive wizard. To set up the integration, you first have to download and install the app on the machine that has access to the PMS. Once the integration is complete, the BE Connector will start pulling data from the PMS and send the data to the server for further processing. Review requests are sent as per the configurations and preferences set by the business on BE Connector.

How it works:

1. Install BE Connector on the LiveDDM Server
2. Integrate LiveDDM with BE Connector
3. BE Connector’s services will start pulling patient data from the integration and automatically send review requests, based on scheduling configuration defined

Birdeye collects the first name, last name, email address and phone number of your patients and automatically sends them review requests.