What do different statuses within 'Listings' mean?
Listings have five different statuses: ‘Synced,’ ‘Submitted,’ ‘Need Updates,’ ‘Opted Out,’ and ‘Not Connected.’ The image below displays the corresponding icons for each status.
Synced
When a user’s business information is successfully updated on a listing site, the status changes to ‘Synced.’ For this status to apply, the information in Birdeye and the listing site must match. If the data in the user’s Birdeye profile is accurate but not updated on the listing sites, users can select ‘Sync Now’ to automatically push the correct information. Once the update is reflected on the listing site, the status will indicate ‘Synced.’
To learn more about updating and syncing information on listing sites and identifying matching and mismatched data, refer to this help center article: How do I verify and compare listings data across core listing sites and Birdeye (Listings Verifier)?
Submitted
Some listings may take up to 14 days to update business information on their sites.
The ‘Submitted’ status indicates that the correct business information has been provided and pushed to the listing sites. However, the updates have not yet been published or updated on the listing sites. During this time, the information is reviewed by the sites, so the status will remain ‘Submitted.’
Need Updates
Need updates indicate that there are listings that require updates to sync. Click ‘Update’ to update the listings or contact Birdeye support for assistance.
To learn more about ‘Need updates,’ refer to this help center article: How to manage and correct listings?
Opted Out
When a user opts out of a listing site, the listing details are no longer visible, and the user is unable to update, submit, or sync information for that listing.
Not Connected
Not connected displays the listing sites that are not connected or integrated within your Birdeye account.
To integrate your GMB or Facebook page, read the following help center articles:
For multi-location account (GMB): How to integrate Google My Business listings with Birdeye - Multi-location Account?
For multi-location account (Facebook): How to integrate Facebook pages with Birdeye - Multi-location Account?
