When handling chargebacks, the documents required can vary based on factors such as the payment processor, the nature of the dispute, and the specific circumstances surrounding the chargeback. While exact requirements may differ, this article highlights common types of documents that businesses typically need to provide when dealing with chargebacks. Understanding these documentation requirements can help businesses effectively respond to chargeback disputes and increase their chances of a successful resolution.

1. Proof of Purchase: Essential documentation verifies the transaction, such as order confirmation emails, invoices, receipts, or sales receipts.

2. Shipping and Delivery Proof: In physical goods cases, evidence of shipment or delivery confirmation, such as tracking numbers or signed delivery receipts, is crucial.

3. Service Agreements or Contracts: For disputes related to services rendered, providing a copy of the service agreement or contract that outlines the terms, conditions, and scope of the service can be beneficial.

4. Communication Records: Correspondence with the customer, including emails, messages, or phone call records, demonstrating attempts to resolve the issue or address customer concerns.

5. Refund or Cancellation Policies: Clear and accessible refund or cancellation policies are communicated to the customer prior to the transaction to support your case.

6. Product Descriptions and Images: Detailed descriptions, specifications, and accompanying images of the product or service provided, establishing accuracy and meeting customer expectations.

7. Terms of Service or Usage Agreements: If applicable, demonstrating customer acceptance of terms of service or usage agreements to highlight agreement to transaction terms and conditions.

8. Additional Supporting Documentation: Depending on the circumstances, providing supplementary documentation supporting the case, such as evidence of fraud prevention measures, authentication records, or relevant information.

It is important to note that chargeback documentation requirements may vary among payment processors and specific reason codes. Businesses should review the guidelines provided by their payment processor and consult with their support team to ensure they gather the necessary documentation for an effective chargeback dispute resolution process.

To learn how to handle Chargeback disputes, refer to the help center article on Stripe's website titled ‘Responding to Chargebacks.’ You can find the article at this URL: https://stripe.com/docs/disputes/responding#respond.