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How do I setup auto-response rules within my Birdeye account?
View topic ›How do I reassign reviews to their correct location within Birdeye?
View topic ›What happens if someone does not click the review link and responds to the text message instead?
View topic ›Overcoming short URL failure issues in review request text on Verizon
View topic ›Why are my customers not receiving review requests via text?
This article will walk you through the ways through which you can troubleshoot why your customers aren't receiving SMS review requests.
View topic ›How can I download a copy of my reviews?
This article will familiarize you with the way you can download the reviews report in Excel format from the Birdeye dashboard.
View topic ›How to encourage customers to provide feedback?
View topic ›How many review requests should I be sending out at one time?
View topic ›How do I tag a review?
This article will throw light on the use of tagging reviews along with walking you through the steps to tag reviews in your dashboard.
View topic ›What is 'Direct Feedback' within Birdeye?
View topic ›How do I tag an employee in a review?
This article will familiarize you with the purpose of tagging an employee to a review and will also throw light on the steps you can take to tag an employee to a review.
View topic ›How can I monitor new reviews in real-time (Run Manual Refresh)?
This article will help you in monitoring new reviews and will familiarize you with the function of the refresh button under review monitoring.
View topic ›Why do I see a difference in review count and review rating within Birdeye vs review site?
View topic ›How does review generation within Birdeye work?
View topic ›How do I respond to reviews from my Birdeye account?
This article will help you get gain more insight into responding to reviews right from your Birdeye Dashboard.
View topic ›Can we keep the reviews that have been written on Birdeye (Birdeye Certified reviews)?
View topic ›How do I run filters within reviews tab? How can I view reviews I have responded to?
This article explains the process to run filters within the reviews tab.
View topic ›How do I create a ticket from a review?
This article will walk you through the steps of creating a ticket from a review within your dashboard.
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